If don't know your user id or password, here is what you need to do:

Novell user id and password

Novell user ids are the same as e-mail ids. For example, the Novell user id for James Ellis would be jellis. If you have a common last name, you may have a number in your id, e.g. mmiller2.

You can reset your own Novell password at any time using the worldwide web. Open a browser and point it to http://www.carthage.edu/password. Fill out the required information on the screen. You will then be prompted to enter a new password. Remember that your new password must be at least five characters long.

If the above does not work, contact the Information Desk at the Hedberg Library in person or at 551-5950. The request may take up to two business days to fill, and you must pick up the information in person and have a picture id.

E-mail id and password

Carthage e-mail addresses are generally first initial and last name, plus @carthage.edu. For example, the e-mail id for Janet Orlowski would be jorlowski@carthage.edu. If you have a common last name, you may have a number after your id, e.g. jsmith3@carthage.edu. To login, enter only the portion before the @.

You must contact the Hedberg Library Information desk to have your password reset if you forget it - in person or at 551-5950. The request may take up to two business days to fill, and you must pick up the information in person and have a picture id.

Help Yourself Tip: You can setup your Carthage e-mail to send your password to an alternative e-mail address in the event you forget it. Set it up as follows:

• Login to e-mail
• Click on the Settings link at the top of the screen
• Click on the Password link at the top of the screen
• In the space under "Forgotten Password Recovery", enter another valid e-mail address, such as your personal Hotmail or Yahoo address
• Click on the Modify button

Then, if you can't login because you've forgotten your password, click on the Forgot it? link that appears on the login page once you try the wrong password. Your password will be sent to the address you specified in the instructions above.

Blackboard user id and password

Blackboard user ids the same as Novell or e-mail user ids. (See above).

If you forget your password, you can reset it yourself as follows:

• Click on the Forgot your Password? link on the Blackboard login screen.
• Read the instructions. Fill out the fields required on the screen and click on the Submit button.
• Read the next screen and click the OK button.
• Instructions on how to reset your password will be sent to your e-mail address.
• After reading the message, click on the link included in the e-mail message.
• Enter your new password in the spaces provided and click on the Submit button.
• You will receive a confirmation screen indicating that your password is changed.

If the above does not work, contact the Information Desk at the Hedberg Library in person or at 551-5950. The request may take up to two business days to fill, and you must pick up the information in person and have a picture id.

WiscNet user id and password

Your login for the WiscNet spam filter is your entire Carthage e-mail address. The first time you get a spam message, WiscNet will e-mail your initial password to your Carthage account. It is NOT your Carthage student id number. DO NOT delete that message until you have logged in to WiscNet and changed the initial password.

If you forget your password, you can have it e-mailed to your Carthage e-mail address by clicking on the Forgot your Password? link that appears when you enter an incorrect password on the Postini login screen. This will assign you another temporary password which you will have to change on your next login.

If the above does not work, send an e-mail from your Carthage e-mail account to helpdesk@carthage.edu to request that it be reset. The request may take up to two business days to fill, and your information will be e-mailed back to you.

Other accounts

Most other applications, including personal web pages, the campus directory and the Insider, use your Novell user id and password. Your Novell user id is also what is required to print. See above. Registration application programs, including enrolling for courses and seeing your grades, require a separate user id and password assigned by the Registrar's office. Contact them at 262-551-6100.

Remote access to library databases requires your name and student id number as they appear on your student id card. If you are unable to connect to remote databases, you first have to configure your computer. Click here for instructions on how to do that. If you are still unable to connect, contact the Hedberg Library Information Desk at 262-551-5950.