Carthage requires the use of Symantec Anti-Virus on all computers used on campus. Click here for information about other software requirements and recommendations.

All full-time students, faculty, and staff at Carthage are entitled to a copy of Symantec/Norton Anti-virus Corporate Edition. (Version 10 as of 2/2009) To get a copy, either:

• Stop by the Information Desk at the Hedberg Library and show your student id card.
• Send an e-mail to helpdesk@carthage.edu from your Carthage e-mail account and provide the address where we should mail the CD.
• Call the Information Desk at 262-551-5950 and provide your name, address, and student ID number. We will mail a CD to you.

Before you can install Symantec Anti-Virus, you must uninstall any other anti-virus software

Preparation: Disconnect network cable from the computer and turn OFF wireless networking.

To uninstall existing anti-virus software

• Windows XP/Vista
  • Open the Control Panel:
  • Open the Add/Remove Programs dialog box:
  • Select the existing anti-virus program in the list of programs
  • Click Add/Remove.
  • Follow the prompts to remove the anti-virus program.
  • Restart your computer.
• Mac
  • Open the Applications folder
  • Drag the existing anti-virus program to the Trash
  • Restart your computer

Note: If prompted to remove shared files during the uninstall, click Yes to All.

Installing Symantec Anti-Virus

1. Restart your computer and stop any programs that are running.
2. Insert the CD into your computer.
3. Find the file called default.htm and click on it if does not already open.
4. Read the directions to find the appropriate version of Anti-Virus program.
5. Open the correct folder to install the Anti-Virus client. Wait while InstallShield launches.
6. On the Welcome screen, click Next.
7. Click on the round circle next to "I accept the terms of the license agreement". Click Next.
8. Click on Install. While the installer runs, now make sure you are connected to the campus network or internet.
9. A LiveUpdate screen will appear. Click on Next. Your virus definitions will be updated via the internet. Click on Finish. Updates will continue.
10. Continue the installation by selecting all the default (highlighted) options.
11. When the installation finishes,
    1. Windows = You will have a new program on your Start menu, listed as Symantec Client Security. You should also see a shield icon in your system tray at the lower right of your screen.
    2. Mac = There will be an icon at the top of your screen to show LiveUpdate was installed along with antivirus software.