Using office based copiers and the small copier in the Lentz Hall Mailroom

1. These copiers should be used for copy job under 50 originals.
2. The appropriate use of office copiers should be monitored by the office in which the copier/printer resides.
3. A Key Operator should be assigned in each office that has responsibility for maintaining the copier/printer with paper, toner, and staples. The Key Operator should be the first point of contact when a problem with a copier/printer arises.
4. In no case should anyone other than Lentz Hall Mailroom staff or copier technicians use tools or any equipment to maintain or resolve copier/printer issues. If the problem is that significant it should be reported to the Lentz Hall Mailroom staff.
5. In the event a problem cannot be resolved by the Key Operator for the office, the problem should be reported to the Lentz Hall Mailroom. The following should be reported:
   1. Where the copier is located
   2. What model of copier/printer needs attention
   3. The exact problem being experienced with the copier/printer
   4. Any recent problems experienced with the copier/printer
6. In the event the Lentz Hall Mailroom staff cannot resolve the problem with the copier/printer, the company providing maintenance for the equipment will be contacted. It usually takes 24 hours before a technician arrives on-site to service the machine. Further, if parts are needed it may take additional days to obtain the parts necessary to make the machine operational. Both the Lentz Hall Mailroom staff and the technicians will strive to return the copier/printer to operational status as soon as possible.
7. Copies/prints made in each office are counted and billed back to the department where the copier resides or to the department responsible for the security code used.
8. Some copiers require a security code prior to use. That security code is used for counting copies made for charge back purposes. Users should be sure to clear their security code upon finishing their copy work.

Requesting copying to be done my the Lentz Hall Mailroom staff

1. A fully completed work order form is required.
   Copying Request
   1. Time needed
   2. Date needed
   3. "ASAP" requests will be accomplished on a time available basis
2. Only materials with a white background should be used as masters. Colored backgrounds provide dark background copies.
3. Only copy ready originals will be accepted. Books with pages marked are not accepted.
4. No staples are allowed
5. No half sheets allowed. Only 8 1/2 by 11 or larger originals are accepted.
6. No taped, glued, or cut and pasted originals will be accepted. Make an original that looks exactly like what you want copied.
7. No thermal fax sheets
8. The copy quality will be consistent with the original copy quality.
9. Copy request should be made 24 hours prior to when the copies are needed to ensure they will be ready. Copy requests made with a less than 24 hour deadline will be accomplished on a time available basis and in the order received.