Carthage Community Usernames, Passwords, & Email Accounts


Your Carthage username and password are used to access most online resources at Carthage. Email accounts and usernames are automatically created when students are accepted to Carthage and when new faculty and staff are hired. This information is communicated to students via their academic advisor and to faculty/staff by their supervisors or human resources. Carthage usernames are usually constructed using one’s first initial and last name. For example, the username for Jane Doe would be jdoe. If a username is already taken, you may have a number after your name, e.g. jdoe3.

Students: Student advisors also clear students to register for classes by updating their status in the Carthage systems. If you are unable to complete a stage of the registration process/check-in process for beginning classes, or returning to school, or if you think you should have an email address but you don’t, please contact your academic advisor first.


Your Carthage email address consists of your Carthage username followed by “” Carthage uses Google for its email service. Interacting with Carthage email is essentially identical to interacting with Gmail, Google’s public email service.


Your Carthage email password is initially set to your first initial, last initial, ID number, and the word “Carthage.” (For a student named Jane Doe with an ID number of 12345, the initial password would be jd12345Carthage.) That password may be changed via the Carthage Password Manager. Keep in mind that whenever you change your Carthage password via the password manager, your password will also change for your Carthage Gmail account.

Changing Your Carthage Password

Passwords expire every 365 days. You will be notified via email when your password is about to expire. When you receive this notice change your password via the Carthage Password Manager before it expires. This will change your Carthage network password which is used for My Carthage, the Carthage directory, remote access to library databases, and your Carthage Google Apps (email, calendar, drive) account.

  • Open a browser and navigate to the Carthage Password Manager (
  • Log in using your current Carthage user ID and password.
  • Click the “Change Password” button at the top of the list.
  • You will need to select a password that meets the requirements stated at the top of the page.
  • Enter the new chosen password in the boxes lower on the page.
  • Click the “Change Password” button below the boxes.
  • You should get a confirmation that your password was successfully changed.
  • If your password has already expired, you will not be able to reset your password using the password changer. Please send an email to for assistance.
Resetting a Forgotten or Expired Password

You can reset your own Carthage password at any time using the steps below.

Before your password expires:

  • Open a browser and navigate to the Carthage Password Manager.
  • Choose “Setup Password Responses.”
  • Choose security questions from the drop-down menu. Password responses provide an alternative way for you to prove your identity, enabling you to reset a forgotten or expired password.

If you forget your password:

  • Go to the Carthage Password Manager and choose “Forgotten Password.” You do not need to log in.
  • You will be asked one of your security questions. Be sure to answer it exactly as you set it up.
  • You will then be prompted to create a new password.

If your password has already expired:

  • If your password has already expired, you will not be able to reset your password using the password changer. Please send an email to for assistance.

If you have trouble with your username or password, contact the Hedberg Library Information Desk at 262-551-5950 or

Requesting a Carthage Email Account

Occasionally, members of the Carthage Community need an alternate email account created for a group, event, search committee, department, etc. Many times a Google Group will work better than an email account. 

Request a Carthage Email Address be created for campus groups or events

Carthage Alumni

Carthage alumni email accounts do not expire and email passwords do not need to be changed or reset. If you still need access to the portal, the library WILL need to reset your password, but remember that content on My.Carthage for alumni is severely restricted. Please contact the LIS Information Desk at 262-551-5950 or email to reset your password.