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Health and Counseling Center

Uwill Teletherapy Services

Carthage students have access to teletherapy services through Uwill, a leading online mental health platform for colleges and universities. Uwill offers students a secure and convenient way to receive assistance from a licensed counselor in a variety of formats — video, chat, messaging, or phone.

Uwill’s secure and private platform makes it easy for students to quickly get the care they need, allowing them to avoid waitlists, lengthy referral processes, or insurance complexities. Uwill services are free for Carthage students.

Uwill’s platform is designed to help students facing a variety of mental health concerns, including depression, stress, specific relationship problems, family concerns, academic performance difficulties, sleep disturbance, social isolation/loneliness, and adjustment to a new environment, among others.

Uwill counselors have an average of 12 years of direct clinical experience and utilize a solutions-oriented approach to address the specific issues students are facing. Once a student makes their selection, they are connected to their counselor within 24 hours, when they can then begin receiving support.

How to get started

1. Create a profile

  • Create your account and register using your school email address. Fill out the basic profile information, reason(s) for signing up, and emergency contact information.
  • An email will be sent to you to verify your account.

2. Schedule an Appointment

  • Find an available counselor that matches your preferences.
  • Pick the date, time, and appointment type (video, phone, or chat) to schedule your appointment.

3. Connect with a counselor

  • An email reminder will be sent to you an hour prior to your scheduled appointment.
  • Access your appointment through the link in the email reminder, or visit the Uwill site to begin your appointment.


What is Uwill?

Uwill is a leading teletherapy platform that allows college students nationwide to receive real-time counseling online from licensed mental health professionals.

How does it work?

Students choose from a list of mental health professionals, and they are then able to receive 1:1 counseling via video, phone, chat, or text.

Who is eligible?

All currently registered and enrolled Carthage students in the U.S. with a valid school email address are eligible to utilize the Uwill platform.

Is it free?

Yes, all registered and enrolled Carthage students in the U.S. have access to Uwill services for free.

How do I get started?

To access the Uwill platform, visit From there, register using your Carthage email address. Once you complete the registration process, you will receive an email confirmation. After confirming your email address, you can select a counselor and schedule an appointment.

How long until I can get started?

You will generally be matched with a counselor within 24 hours after you complete your registration.

What types of counseling can I receive through Uwill?

Uwill’s platform is designed to help students facing a variety of mental health concerns, including depression, stress, specific relationship problems, family concerns, academic performance difficulties, sleep disturbance, social isolation/loneliness, and adjustment to a new environment, among others.

Who are the counselors available on the platform?

They are all licensed mental health professionals with extensive clinical experience who possess one of the following credentials:

  • Doctoral Level Licensed psychologists (LP, Ph.D., Psy.D. or the state’s equivalent of an independently licensed psychologist)
  • Master’s Level Licensed Clinical Social Workers (LCSW, LICSW, or the state’s equivalent of an independently licensed social worker)
  • Master’s Level Licensed Marriage and Family Therapists (LMFT – or the state’s equivalent of an independently licensed marriage and family therapist)
  • Master’s Level Licensed Counselors (LPC, LPCC – or the state’s equivalent of an independently licensed counselor)

Which treatment approaches do the counselors utilize?

Counselors using the Uwill platform generally take a solutions-oriented, holistic perspective to treatment with a focus on providing specific coping skills to address the issues you are facing. To accomplish this, counselors use a variety of approaches including but not limited to: Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Mindfulness-Based Therapy.

Can I choose between video, phone, chat, and message-based support?

Yes, you work with your counselor and select the format that best suits you. You can also choose multiple modalities of therapy based on your schedule and needs.

What are Uwill credits and how do they work?

All currently enrolled Carthage students receive 120 Uwill counseling credits for use during the spring 2021 semester and through June 30, 2021. Students will receive 150 credits for use during the summer and fall semesters and must be used and may not be carried over past June 30, 2022.

Credits will be deducted from your account as follows:

  • Scheduled Video/Phone (30-minute session), = 30 credits
  • Scheduled Chat (15-minute sessions) = 15 credits
  • Messaging (2-way exchange) = 10 credits

Do the credits expire?

Yes, the credits must be used between Feb. 2, 2021, and June 30, 2022, when they will expire.

Can I continue working with my counselor once I use all my credits?

Yes, you will have the option to continue working with a counselor once your credits are all used. More information on this is available in the student dashboard after you register.

Can I transfer my credits to another student?

No, credits cannot be transferred.

What is your cancellation policy?

For all scheduled appointments, you may cancel up to 24 hours prior to the time of the appointment. Within 24 hours of the appointment, it will be considered a no-show and the credits will be deducted from your account as if the session was held.

Is it really private and secure?

Yes, Uwill is HIPAA and FERPA compliant which means they follow the strictest privacy guidelines. Your data — even on an anonymized basis — to any third party — will not be shared without your consent.

If I am having an emergency, what should I do?

You should reach out to someone for help, including…

  • 911
  • your local emergency room
  • the Carthage Office of Public Safety: 262-551-5911
  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
  • Crisis Text Line: Text “HOME” TO 741741

What if I want to change counselors?

You would email notifying Uwill of the request. New options for counselors would be assigned within 24 hours.

Who do I reach out to for technical support?

Uwill offers 24x7 support via email at and phone at 833-99-UWILL.

  • Quick Facts

    • Carthage is named a Best Midwestern College by The Princeton Review (2021), a designation given to only 25 percent of four-year schools.

    • The Tower, Carthage’s newest residence hall, provides some of the best views on campus — if not in the Midwest! In addition to #carthageviews of the lake from seven stories up, residents enjoy suite-style living and two floors of shared campus spaces for gaming, cooking, group meetings, or quiet studying. Learn more about all housing options.

    • You’re going to need brain fuel. Grab a morning coffee and a snack and Starbucks or Einstein Bros. Bagels. Later, meet friends at “The Caf,” where the specials change daily but the staples are constant, or swing through “The Stu” for wings, a burrito, or a sub. A new option, Carthage Cash, even covers some off-campus meals.

    • More than 90% of Carthage alumni report that they have secured a job or are continuing their studies six months after graduation. Visit The Aspire Center.

    • 91% of employers say critical thinking, communication, and problem-solving skills matter more than your major when it comes to career success. Learn more about how the liberal arts prepare you for a successful career.

    • Lots of schools wear the four-year label. Carthage stands behind it. More than 90% of Carthage graduates earn their degrees in four years. Learn more

    • Oscars. Emmys. Tonys. Golden Globes. The playwrights we’ve brought in have them. Each year, the Carthage Theatre Department commissions an original script by a renowned playwright for its New Play Initiative. Carthage students then work with the writer to stage it. 

    • Carthage has ranked as a top Fulbright producer for four of the past five years. Read about Carthage Fulbright winners.

    • Things look new at Carthage because they are. Our science center, student union, athletic and recreation center, and numerous residence halls have all been constructed or newly renovated in the last 15 years.

    • Carthage offers majors, minors, and concentrations in more than 50 areas of study, from marketing to neuroscience, nursing to music theatre.

    • Our Summer Undergraduate Research Experience offers select students a research budget, one-on-one mentoring with a professor, and 10 weeks of analyzing, deciphering — and getting paid.

    • So the lake is kind of a focal point, but there’s a lot more to love about our campus — like the fact that our more than 80-acre campus is also an arboretum and wildlife sanctuary. Focused on keeping campus lush forever, we plant between 50 and 75 new trees every year from a variety of species.

    • Carthage was founded in 1847. That’s more than 170 years of leaders, makers, and go-getters going out and going forth. Read more about Carthage’s rich history.

    • More than 90 percent of students receive financial aid. Carthage awards more than $20 million in scholarship and grant assistance. That includes $5.5 million in competitive scholarships in business, mathematics, science, languages, the fine arts, leadership, and overall academic strength. Learn what’s available.

    • Abraham Lincoln was an early Trustee of the College, and U.S. Secretary of State John Hay was a Carthage alum. The two still have a proud place on our campus. Spend some time with them in our Sesquicentennial Plaza. On warm days you’ll find professors leading their classes here.

    • Come to Carthage; hear yourself think — think … think …
      Legend has it that Sesquicentennial Plaza holds a perfect echo. Just stand with both your feet on the “1847,” face Straz, and start talking. “You’re the only one who can hear you, but you’ll be crystal clear,” promises English and theatre alumna Mikaley Osley.

    • Our Great Lake provides Carthage students with some amazing views. Think classes on the beach, lake views from the lab, and sunrises from your dorm room. “I love waking up in the morning with the sun shining off the lake. Nothing compares to the view in the morning,” recalls biology and neuroscience major Ann O’Leary.

    • Carthage awards up to 35 Presidential Scholarships each year, which range from $25,000 up to full tuition. Learn more.

    • For a full decade, NASA has selected Carthage students to conduct research aboard its zero-gravity aircraft. Lately, the stakes have risen. A team of underclassmen is grinding to prepare a tiny but powerful Earth-imaging satellite for launch to the International Space Station. Learn more about the space sciences at Carthage

    • Carthage is the only college or university in the Midwest where every freshman takes a full-year sequence of foundational texts of the Western intellectual tradition. Learn about Intellectual Foundations.

    • With a student-faculty ratio of 13:1, your professors will know who you are. They will also know who you want to be — and how to get you there. Meet our faculty.

    • There are more than 130 student organizations on campus, from Amnesty International to Fencing to Frisbee, Chem Club to Stand Up Comedy. See how easy it is to get involved.

    • True story: There are more than 27 art galleries, a dozen museums, and nine theatres within 25 miles of Carthage. Some highlights: The nationally recognized Racine Art Museum, the world-renowned Art Institute of Chicago, and the Milwaukee Art Museum. Learn more about our location.

    • What’s better than one professor? Two professors. What’s better than two professors? Two professors from totally different fields teaching a single class. There’s debate. Discussion. Differing perspectives. This is where the magic happens. That’s why every student takes a Carthage Symposium.

    • You can’t hide here — not with only 17 other students in the classroom with you. That’s going to be rough some mornings. But later, when you’re able to argue your point of view thoughtfully, express your opinions succinctly, and meet challenges head-on, without fear … Yep, you’ll thank us.

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