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Carthage and COVID-19

Frequently Asked Questions

To prepare for a safe return to campus, Carthage has made important modifications to nearly every aspect of campus life. That adds up to a lot of information on the Carthage and COVID-19 website. We encourage you to read through each section, but we know there’s a lot to digest.

Here are some FAQs to help you. These will be updated as more information becomes available. Please check back often to find the most up-to-date answers to your questions.


Additional questions?

The Latest

What happens if there is a spike of COVID-19 cases on campus?
If there is an increased spread of COVID-19 within our student population, Carthage may need to take one or more of the following steps:

  • Move to a strict no-guest policy in the residence halls. Right now, residential students are allowed one guest per room during approved visitation hours. If we move to a no-guest policy, that means no one is allowed in your room except for you and your roommate.
  • If we exceed our quarantine space capacity on campus, we may relocate students to a non-Carthage housing facility in the local community for quarantine.
  • Quarantine an entire residence hall wing, floor, or building. 
  • Quarantine all residential students for a set period of time, and likely move to fully remote classes during that same time period.

What can we do to keep ourselves and each other healthy?
Follow our #StaySafeCarthage guidelines all the time.

  • Wear a face mask in any indoor space (including empty conference rooms). 
  • Wear a face mask outside when other people are around. 
  • Make sure you’re wearing and taking care of your masks correctly. 
  • Wash your hands frequently with soap for at least 20 seconds.
  • Use hand sanitizer. 
  • Follow physical distancing guidelines when walking across campus, standing in line for food, and when talking with friends.
  • Use the Daily Check-in Symptom Monitoring tool.

COVID-19: General Questions

Will you be announcing how many people are COVID-19 positive and how many people are in quarantine?
Yes, you can find that information on our COVID-19 Dashboard, which is updated weekly.
See the COVID-19 Dashboard

At what point will Carthage send students home?
There are a number of conditions that will have to be taken into account to determine if the College were to shut down residential education and send all students home for remote learning much like we did last spring. Some of those conditions may be placed on the College by the federal, state, or local government or health departments due to broader societal conditions. We are doing all we can to prevent having to take such action. We have set up quarantine plans for students who are awaiting a test result or who have tested positive, and have plans to accommodate student learning both in-person and remotely.

How will the faculty and staff enforce wearing masks at all times?
If a student does not wear a mask to class, they will be asked to secure one and return to class or make other arrangements to be online for the day. Faculty and staff may also report a concern to Public Safety or Student Affairs. It will most likely result in a conversation (for a first-time report) with that student about the expectations and their failure to comply with a college directive. If a student repeatedly fails to comply with the directions of the College, there are elevated actions that can be taken.

Will we be asked to keep track of who we come in contact with on a daily basis?
No, but we ask that you are aware of the amount of contact you have with others.

If a student in one of my classes tests positive for COVID-19, what will the procedure be for the other students?
If a student tests positive, the Health Department will facilitate contact tracing and will direct actions of those deemed at risk for exposure.

COVID-19: Quarantining on Campus

If I become ill and need to be quarantined, where will I go?
Carthage has put in place quarantine housing protocols for if a student tests positive for or has a presumptive positive case of COVID-19.

If I have to be quarantined, how will I take my classes?
Students who are quarantined while awaiting test results or due to testing positive will be able to work with faculty to create a plan for completing work for the class during that time, not unlike situations of other extended health issues. In some cases the class may be able to be offered remotely, in others it may require completing work differently and in very rare cases it may require an incomplete being taken for a class or withdrawal from a given class.

I have an underlying condition. If I am put into the quarantine wing or test positive, can I be picked up and brought home instead of staying in quarantine on campus?
If a student tests positive for COVID-19, they will have the option to go home if their family is able to get them or to stay on campus in a designated quarantine space. Students who will be picked up may need to quarantine on campus for a few days until family is able to get them. Read more about our quarantine protocols

If I’m quarantined, how will I be able to eat?
If a student is in isolation or quarantine on campus, a food delivery service with friends will be implemented in coordination with Sodexo. If friend delivery is not available, staff will assist. Students isolating or in quarantine in off-campus housing will be encouraged to use a similar method for food delivery. Read more about quarantine protocols

COVID-19: Testing

Will COVID-19 tests be readily available on campus?
Yes, Carthage is offering testing Monday through Friday for students who have symptoms or have been in contact with someone’s who’s tested positive for COVID-19.

Carthage has also begun offering population testing of students and employees. We will offer 70 tests per week, and all tests will be on campus by appointment. Individuals will be selected for testing at random, and will be notified by email a week in advance, so they can sign up for a specific time slot. 
See information about on-campus testing and local testing centers

If I need a test, will I have to pay for it?
You will be responsible for any costs related to COVID-19 testing and treatment. The costs of COVID-19 tests vary and some locations are offering tests at no charge. Check with local testing sites for prices and if you have insurance, have your insurance billed first.

Can I get tested?
Testing is available for students with signs or symptoms of COVID-19 or students with known or suspected exposure to COVID-19.

I’ve tested positive for COVID-19. What do I do? 
If you’ve tested positive for COVID-19, you need to call the Dean of Student Office at 262-551-5800 to speak with the Dean of Students or Associate Dean of Students about your next steps. Additionally, you need to be responsive to outreach from the Kenosha Health Department (KHD) for the standard COVID-19 Health Investigation Interview, and any outreach from a KHD or Carthage Contact Tracer who will need to gather supplemental information about any and all points of contact you had with individuals from the point of testing positive back three days.

What do I do if I think I have COVID-19 but haven’t received my test results yet? 
Whoever is administering the test, whether you’re tested on or off campus, should give you a directive on what to do next. If you’re told to self-isolate or quarantine, you should contact the Dean of Students Office immediately at 262-551-5800 to speak with the Dean of Students or Associate Dean of Students about their next steps. Additionally, you need to be responsive to outreach from the Kenosha Health Department (KHD) for the standard COVID-19 Health Investigation Interview, and any outreach from a KHD or Carthage Contact Tracer who will need to gather supplemental information about any and all points of contact you had with individuals from the point of testing positive back three days. 


Will Carthage consider requiring students to stay on campus most of the time and not travel home or other places on the weekends?
We encourage students to limit their points of and frequency of unnecessary exposure, so that could mean for some students who live on campus not visiting home unless absolutely necessary, but situations will vary.

Will students be participating in J-Term study tours in January 2021? 
Carthage College has made the difficult decision to suspend all January travel programs. This includes January 2021 J-Term Study Tours. We hope that many of the January Study Tours can be rescheduled to June. Read our J-Term 2021 FAQs to learn more

Living on Campus

If COVID-19 cases rise on campus and we are sent home to finish the semester online, will there be a partial room and board reimbursement?
Carthage is going to great lengths to modify our campus operations in a way that will allow us to safely provide on-campus experiences for our students. Unless ordered otherwise by public health officials, we intend to continue to provide in-person instruction (with remote options) and keep the residence halls open as they are the primary residence for many students. We will continue to monitor our internal and external environments and will make changes where necessary to keep students, faculty, and staff safe.

As there could be unanticipated circumstances as we move through the fall semester, please take a moment to familiarize yourself with current refund policies.

  • If a student resides on campus during the Fall 2020 academic term, and Carthage College determines that it cannot resume with an on-campus residential program before the term starts, students will receive a full room and board refund.
  • If in-person instruction resumes but is later canceled as required by the institution or public health officials, students will receive a prorated room and board refund.
  • If a student is identified with a presumptive positive case of COVID-19, and is quarantined on campus in a designated space or chooses to go home for this time period, there will be no change in room and board charges.
  • If a student withdraws during the semester, room and board will be refunded at the typical prorated rate based on the date of the withdrawal. See semester refund schedules.
  • There will be no refund in room and board charges for the week between Thanksgiving Break and final exams when students will be remote. The modifications to the Fall 2020 calendar do result in most residential students spending approximately 10 fewer days in the residence halls, but all staffing and building monitoring must continue during this time. Meal swipes and flexible meal points from Nov. 24-Dec. 9 will be rolled over as flex points for the spring term.

There will be no tuition refunds or reductions in tuition if a student or the institution must move from in-person instruction to remote and online courses. Faculty have created Fall 2020 courses using an adaptive course design model to allow transition from in-person to online instruction as necessary, including for individual cases. The change in modality does not diminish the quality and value of a degree from Carthage College.

If I need to do the first semester online, would I forfeit my housing for the spring semester?
Students who are approved to go fully remote for classes and vacate housing in the fall are still obligated to fulfill their housing requirement and would return in the spring semester. You might not be in the same housing assignment, but efforts would be made to get the best option possible. If you have more questions about this, please contact

Dining on Campus

What food services will be provided?
All dining locations on campus will be open during the academic school year. Sodexo is part of a large corporation that is putting plans together to deliver food services on campus. Actions that are underway include:

  • Reducing seating capacity in all dining locations on campus
  • An ordering app is in the process of being developed to allow students to order food for pick-up to eat in their rooms or somewhere they feel more comfortable.

More information regarding dining services will be available soon. Please check back for updates.

If I’m not comfortable eating in The Caf, can we take our food to go?
Food and drinks at all dining locations will be served in to-go containers. The Caf will be included as one of the GrubHub locations available to order from on campus. The Caf GrubHub menu will feature staple items from the menu including salads, sandwiches, grill items, pizza, pasta, and beverages. Caf meal swipes will also be accepted at Lentz Do Lunch and two new grab-and-go locations — one in the Campbell Student Union and one in the Library near Einstein’s.

Will the seating or layout of The Caf change?
Seating in The Caf has been reduced and overflow seating is available in the Jockey Rooms as well as the outdoor patio, weather permitting. There are one-way traffic entering and exiting The Caf, signs are posted to direct you. Signs are posted reminding you to wear a mask and stay six feet apart while waiting in line.

Will dining hours change or will we be assigned a dining time in order to ensure physical distancing?
Dining hours have been adjusted to better accommodate the traffic patterns that occur throughout the day. The Caf will close for one hour between breakfast and lunch as well as two hours between lunch and dinner to deep clean dining areas between meal periods. This is in addition to the added staff that will be cleaning the dining room during the meal period.

Will The Caf still be self-service?
The Caf is full service. Every station, including the beverages, is served by a Sodexo employee. Sodexo has had extensive training with their team on COVID-19 guidelines for food service. All staff are in full personal protective equipment (PPE) and working behind sneeze guards and plexiglass dividers. Food is served in to-go containers with prepackaged cutlery and condiments to ensure the safety of the food as well as allow you to take food to an overflow location or location of their choice.

I have food allergies. If we need to pick up pre-packed meals to help with physical distancing, how can ensure those meals will be safe?
If you need food accommodations due to an allergy or health issue there is a process in place to articulate those needs and work toward the needed accommodations with Sodexo Food Service. In addition, students can order their food to go through the GrubHub app. 

• • •

Previously Published Questions


When will students be notified of which classes are in-person and which will be entirely online?
If a course is changed from in-person to fully remote all students currently registered for that course will receive an email from the Registrar’s Office notifying them of the change. Courses that will be offered fully online will say “Remote Course Offering” on the course schedule in the my.carthage portal, or “REMO” on the public schedule on the Carthage website. Continue to monitor your schedule online to see if any of your courses will be taught fully remote as The Office of the Registrar will continue to make changes to the course schedule to keep faculty and students safe in the fall semester. If you have questions about your course schedule please contact the Registrar’s Office at

Concerns about arriving on campus

Will Carthage consider telling students to quarantine for 14 days once they arrive on campus? What if I am flying in from out of state?
At this time, the College is not mandating a quarantine for students when they arrive on campus. This includes students who are flying in from out of state. It is possible student-athletes who use public transportation to return to campus may be asked to quarantine for a period of time before engaging in a team activity.

That said, we do advise all students to quarantine as much as possible in the 14 days before arriving on campus. Limit social interactions to your family and monitor for any symptoms. If possible, contact your local testing resource and get tested for COVID-19 before traveling to campus. Be sure to check the average test result turnaround time in your location, so you can time your test to receive results in the days before your arrival. If your test results are positive, or if you are concerned about symptoms you are experiencing, contact the Dean of Students Office at 262-551-5800 or, so we can help you with any accommodations you may need.

Will students’ temperatures will be taken as they’re arriving on campus for move-in? 
All students — commuting, residential, and off-campus — will have their temperature verified outside of the Clausen Center prior to entering for arrival. If a student’s temperature is 100.4 degrees or greater, they will be asked to return home (including residential students) and monitor their symptoms before returning to campus for an alternate arrival time when they are symptom-free and/or have tested negative for COVID-19. We urge students to take their temperature before driving to campus to avoid having to return; whether you are traveling 5 miles or 250 miles, it is an important, worthwhile step to take.

Will students be required to self-monitor themselves for symptoms? Are thermometers provided for students to check their temperatures, or should students plan to have their own?
As part of our #StaySafeCarthage guidelines, we’ve developed a mobile-friendly app for daily health self-checks, which will be sent to students every day through text. When individuals click on the link provided, they will see a list of COVID-19 symptoms and have the ability to communicate any new COVID-19 testing. Users will need to review the buttons and click all that apply on a daily basis.

Students will receive a digital thermometer and smell test kit upon their arrival to campus to use as part of their daily monitoring of key health symptoms. It is expected that students use the tools (digital thermometers and smell cards) to input symptoms for potential follow up. 


Scholarships and Financial Aid

If I choose to take a gap year, will my scholarships be honored when I return?
If you choose to take time off from Carthage, you will need to complete a withdrawal form that can be secured from the Office of the Registrar. Your grants and scholarships will be reinstated upon readmittance. Contact the Office of Student Financial Planning at for more information.