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Carthage and COVID-19

Health & Counseling Center

The Carthage Health & Counseling Center will be open 8:30 a.m.-4 p.m. Monday through Friday through the spring semester. For the safety of our Carthage community, we are not taking walk-ins and require visitors to call the center to make an appointment.

Our Services


Virtual Care

We continue to encourage students to schedule teletherapy visits as a safe and convenient way to access counseling. Call us at 262-551-5710 to schedule a teletherapy appointment. 

While the Health and Counseling Center does not offer virtual care for health services, we can provide referrals for telehealth providers (payment for non-HCC health services is the responsibility of the student).

In-Person Care

With the help of health experts, local and state partners, and the national Centers for Disease Control and Prevention, we have developed a plan to safely resume in-person visits for health services. Only student-patients are allowed in the center. Health services are now available; students can call 262-551-5710 to schedule an appointment.

In-person counseling visits (including walk-in visits) are not available at this time. If you have an urgent condition that needs medical attention, please seek appropriate care.

COVID-19 Testing

Carthage offers on-campus testing for students with symptoms. Please call the center to complete a brief evaluation and schedule a testing appointment.

Our Safety Practices


For face-to-face visits, know that we are taking precautions to ensure our facilities and providers are as safe as possible. We ask students to join in these efforts.

We all wear masks. Please wear a face covering at all times while you are in our facilities unless otherwise instructed by a provider. If you do not have your own cloth face covering, a disposable mask will be provided to you.
We all wash our hands. We ask that you sanitize your hands upon arriving at our center. Hand sanitizer and handwashing stations are available throughout the center.
We all get screened. If you show any signs or symptoms of COVID-19, appropriate steps will be taken to prevent transmission to others. All of our providers and staff are screened prior to reporting to work to ensure they do not have any COVID-19 symptoms.
We all practice physical distancing. We will limit your time spent in the waiting room to the best of our ability. We have arranged our space to promote physical distancing by removing seating and providing visual cues to keep a safe, six-foot distance from others.
We limit the number of people in our center. Only student-patients are allowed in our center — all other students, friends, and family members are not permitted.
We keep our center clean. Our high standards of cleanliness have been enhanced, by deep cleaning and disinfecting all areas. Examination rooms and bathrooms are cleaned and disinfected between every patient. Common spaces are cleaned regularly throughout the day and each evening.

Frequently Asked Questions


When are you open and where are you located?
When classes are in session, the Health and Counseling Center is open 8:30 a.m.-4 p.m. Monday through Friday, though hours may change as our team makes adjustments to meet the needs of the campus community. The center is located in the TARC on the main upper level overlooking the pool. We’re in-between the Fitness Center and Dance Studio.

Are you still offering walk-in appointments with the campus nurse?
The nurse offers same-day services, but we ask students to call before coming into the center. Students will be given a specific time to come in — this helps to decrease the number of people in our center at any given time.

What about virtual appointments with the campus nurse?
All health services are available in-person. If you need help connecting to a provider offering virtual appointments, please call our office for referral information (payment for non-HCC health services is the responsibility of the student).

Can I still come by to access the self-service station for tissues, hand sanitizer, condoms, bandages, etc.?
If you need any of these items, please give us a call and let us know what you need — we’ll set up a time for you to stop by and pick them up.

Can you test me for COVID-19?
Yes, we offer on-campus testing for students with symptoms. Learn more about on- and off-campus testing

Do you have walk-in hours for counseling services?
No, we do not have walk-in hours for counseling services. Please call our center to schedule an appointment with a counselor.

But I need to talk to my counselor now!
Sometimes we have same-day appointments available. Call our center to ask about availability. If you’re having a mental health crisis, please seek crisis services by calling 911 or calling Lifeline at 1-800-273-8255. If you have a life-threatening emergency, call 911 or go to the nearest hospital emergency room.

I’m a parent/faculty/staff and I’m concerned about my student. I’m calling the center NOW.
Depending on the urgency, we’ll make every effort to connect you to a provider or we’ll take a message to pass along. You can also call the Dean of Students Office at 262-551-5800 if you have concerns about a student.