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SUMMARY:

Under the direction of the Network Administrator, the Network Support Technician provides support to faculty, staff, and students by maintaining and optimizing the devices at the edge of the college’s network, including access points, edge switches, VoIP and multi-function printing devices. The Network Support Technician frequently identifies problems and works alone or with others to recommend and implement solutions. The Network Support Technician interacts professionally with a diverse group of individuals across the college campus, including technical and non-technical staff, faculty and students.

ESSENTIAL FUNCTIONS:

  • Maintain and support network switches, access points, and VoIP devices.
  • Identify, research, and resolve network service problems.
  • Maintain and support multi-function printing devices and campus print management platform.
  • Work within a help desk ticketing system when assisting end-users.
  • Gather and analyze information about wireless coverage; expand WLAN when needed.
  • Coordinate moves, additions, and changes of college network hardware/systems.
  • Maintain network security in accordance with established protocols.
  • Maintain and support campus wiring infrastructure.
  • Take occasional rotational night/weekend call and contact the appropriate personnel in the event of an emergency.
  • Other duties as assigned.

MINIMUM EDUCATION:

  • High School Diploma or GED required.
  • Associate’s Degree preferred.

MINIMUM EXPERIENCE:

  • 1-2 years of experience implementing and troubleshooting enterprise networks.

REQUIRED SKILLS, ABILITIES, AND/OR LICENSURE:

  • Background in LAN Management.
  • Working knowledge of TCP/IP and 802.11 protocols.
  • Basic understanding of networking concepts; switching and routing, VLANs, DNS, DHCP.
  • Basic knowledge of cable termination tools and techniques.
  • Excellent verbal and written communication skills.
  • Excellent time management skills.
  • Excellent problem solving skills.
  • Strong organizational skills and ability to multi-task.
  • Ability to share knowledge with and train student workers.
  • Demonstrated knowledge or experience with current network system architectures and basic networking.
  • Ability to work independently and under minimal supervision.

WORKING CONDITIONS AND DEMANDS:

EQUIPMENT - Percentage of Time Spent Per Average Day

  • Telephone - 25% - 50%
  • Copier - 25% - 50%
  • Computer - 75% - 100%
  • Fax Machine - 0% - 25%
  • Light Equipment - 0% - 25%
  • Heavy Equipment - 0% - 25%

EXPOSURE - Percentage of Time Spent Per Average Day

  • Indoor - 75% - 100%
  • Outdoor - 0% - 25%
  • Hot Temperatures - 0% - 25%
  • Cold Temperatures - 0% - 25%
  • Loud Noise - 0% -25%
  • Fumes - 0% -25%
  • Video Display Terminal (VDT) Screen - N/A

PHYSICAL DEMANDS - Percentage of Time Spent Per Average Day

  • Standing - 25% - 50%
  • Sitting - 50% - 75%
  • Walking - 50% - 75%
  • Bending - 25% - 50%
  • Stooping/Squatting - 25% - 50%
  • Reaching - 25% - 50%
  • Lifting 5-10 lbs. - 0% - 25%
  • Lifting 10-20lbs. - 0% - 25%
  • Lifting 50-100lbs. - 0% - 25%
  • Carrying 5-10lbs. - 0% - 25%
  • Carrying 10-20lbs. - 0% - 25%
  • Carrying 20-30lbs. - N/A
  • Pushing 5-10lbs. - 0% - 25%
  • Pushing 10-20lbs. - 0% - 25%
  • Pushing 20-30lbs. - 0% - 25%
  • Pulling 5-10lbs. - 0% - 25%
  • Pulling 10-20lbs. - N/A
  • Pulling 20-30lbs. - N/A
  • Travel (including driving for business purposes) - 0% - 25%

MENTAL DEMANDS - Percentage of Time Spent Per Average Day

  • Problem Solving - 75% - 100%
  • Making Decisions - 25% - 50%
  • Supervising - N/A
  • Interpreting Data - 50% - 75%
  • Organizing - 25% - 50%
  • Writing - 25% - 50%
  • Planning - 25% - 50%

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Institutional Information

Founded in 1847, Carthage College combines an environment of reflection and self-discovery with a culture of high expectation, so that our students uncover and ignite their true potential. As a four-year private liberal arts college with roots in the Lutheran tradition, we place a strong emphasis on both moral and intellectual values. Our prime location in Kenosha, Wisconsin, midway between Chicago and Milwaukee, allows students the opportunity to learn in a professional context. Our beautiful campus, an 80-acre arboretum on the shore of Lake Michigan is home to 150 scholars, 2,600 full-time students, and 400 part-time students. Our rich academic experience equips students with foundational knowledge and skills, preparing graduates to be lifelong learners and to lead meaningful, productive lives.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with a disability.