Students work on an assignment in Hedberg Library.
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Library and Information Services is hiring a network support assistant.

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Position description

  • Provide basic support for connectivity problems, Cable TV, and Telephony
  • Assist users with printers including MFP printing and office network printers
  • Schedule appointments to assist users with connectivity and printers
  • Provide assistance with infrastructure: installation of cables and APs
  • Create and follow through on the Request Tracker ticketing system
  • Learn network systems: PacketFence, Papercut, etc.
  • Check campus wifi signal in classrooms and dorms (scanning for rogue devices)
  • Perform network closet maintenance
  • Other duties as assigned

Sponsoring Department, Office, or Organization:

Library and Information Services

For more information, contact:

Kathy Myers: kmyers@carthage.edu