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The Institutional Research System Coordinator is responsible for maintaining the health of the Workday Student Information System’s data and business processes, and for guiding improvements and innovations. The Coordinator leads efforts to ensure the integrity of data in the Workday system, troubleshoots user issues, develops system resources and training, and serves as a connector of institutional data between units. The Coordinator also works in partnership with other members of the Institutional Research team to provide deliverables, analyze data, streamline processes and synthesize information to help inform leadership for assessments and decision-making. Additionally, the Coordinator works with Library and Information Services on Workday projects and activities.


  • Work with campus partners to ensure data integrity.
  • Work with campus partners to maintain universal data tables and functions.
  • Assist with external data interfaces (i.e. National Student Clearinghouse reporting).
  • Engage in operator training, troubleshooting, and ongoing support.
  • Stay current with Workday resources to maximize system abilities.
  • Provide communication strategies and onboarding support for newly implemented Workday functionality.
  • Troubleshoot issues for operators and end-users offering timely response and solutions.
  • Develop reports to best represent data to end users.
  • Serve as a data and systems liaison between offices and participate in cross-functional efforts to identify data needs and solutions.
  • Organize, research, consolidate, analyze, and present data to solve institutional problems.
  • Partner with institutional research associates to implement, and maintain comprehensive databases, files, and other materials related to core activities.
  • Develop, assemble maintain, and promote appropriate training or reference materials in Workday learning.
  • Ensure system and workflow compliance with institutional policies and procedures; help promote institutional efficiencies.
  • Establish quality assurance practices, including audit of existing data and databases in the Workday system.
  • Engage in special projects and ad hoc duties as a member of the administrative team.
  • Serve as a thought partner for the institutional research team and other offices across campus.


  • Bachelor’s Degree.


  • Experience working in an institute of higher education or similar environment.
  • Requires 1 to 2 years of data reporting experience.
  • Requires the ability to use a personal computer and Web browser, including a working knowledge of Microsoft Office Suite, particularly Microsoft Excel.


  • Experience working with student information systems or similar data management platform.
  • Demonstrated ability to effectively communicate with partners with varying levels of technical understanding.
  • Desire to learn new systems and explore the functionality.
  • Comfort with new and emerging technology; ability to adapt quickly.
  • Ability to prioritize tasks and self-manage multiple responsibilities.
  • Works with a high level of attention to detail.
  • Ability to work independently, taking the initiative to interpret and research requirements and propose solutions.
  • Ability to absorb and summarize complex information and to quickly learn new domain areas and skills.
  • Strong analytical, problem-solving, and decision-making skills.
  • Requires demonstrated expertise in the areas of organization, problem-solving and critical thinking.
  • Ability to make informed decisions when confronted with ambiguity.
  • Ability to work with discretion around sensitive information.
  • Requires excellent oral and written communication skills to effectively communicate with administrators and faculty members.


About Carthage

Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with a disability.