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Carthage College seeks a Student Success/Case Manager to provide specialized retention outreach and support services within the Center for Student Success. Under the supervision of the Assistant Dean of Student Success, Health and Wellness, and in collaboration with the Student Success Advisors, the Student Success/Case Manager is responsible for the successful utilization of the Navigate case management software, and supporting the ongoing student academic success and persistence through graduation. Navigate is a retention management and predictive analytics system that combines technology, research, and predictive analytics to help Carthage College positively impact degree completion for its students. Center for Student Success staff work closely with other college personnel to holistically address the academic, personal, and social needs of students, with particular focus on supporting underrepresented/underserved student populations. Our focus is ensuring every student graduates.


The Center for Student Success is in the third year of implementing our revised model of holistic advising. This model allows us to support students using a data-informed, comprehensive approach which leverages the expertise, influence, and resources of campus partners to support student learning and remove barriers to students’ success. This case management approach requires Student Success Advisors to build rapport quickly, to connect with campus partners, and to communicate effectively across stakeholder groups.

Duties and Responsibilities

● Develop and implement Navigate training to faculty, staff, and partners as needed.

● Collaborate with technology staff to ensure faculty/staff have as needed access to Navigate, and that it is functioning at its highest level.

● Develop, update, and ensure proper implementation of Navigate Workflow and Case Management policies and procedures.

● Coordinate, implement and assess student success campaigns based on Navigate data and collaboration with academic and student affairs divisions, offices, and academic support resources.

● In coordination with the Assistant Dean of Student Success, Health, and Wellness, gather and participate in analyzing Navigate data for program improvement and dissemination of information related to goals of retention, persistence and student success. Utilize Navigate data to inform policies, practices, and programming to ensure student retention, persistence, and success.

● Provide high touch, developmental retention outreach and support to approximately 300-350 Carthage students. Establish an intentional relationship with students. Collaborate with faculty advisors and career specialists to facilitate students’ smooth transition to these additional resources as they confirm their programs of study and explore personal and professional interests.

● Provide case management to increase students’ likelihood of academic and personal collegiate success. In consultation with Center staff, utilize alerts, probationary statuses, account holds, low mid-term grades, and other signifiers to identify and prioritize student retention concerns; facilitate successful interventions; coordinate communication with faculty and staff regarding alerts, and connect students with appropriate resources.

● Prepare for and teach assigned sections of College Success Seminar for incoming students with the goal of supporting them through their transition and moving them toward responsibility for their own academic and collegiate goal achievement.

● Maintain timely and accurate recordkeeping of outreach and student meetings, College Success Seminar attendance, special project area data, and other data points for departmental reporting.

● Support the Center staff in professional development. Assist with strategic planning including strategic internal and external partnerships, identification of supplemental resources, development opportunities for faculty and staff, and/or student advocacy as appropriate. Populations may include first-generation, international, military-affiliated, commuter, and transfer students.

● Fulfill a variety of assigned administrative responsibilities to accomplish individual and departmental goals, as well as other administrative and operational duties as assigned. Some of these responsibilities may include serving students during drop-in hours, contributing to campus committees and learning communities, and assisting during staff vacancies.

● Participate as a visible member of and positive contribution to the Carthage community, as well as a model of lifelong learning and development for Carthage students.

● This position is a 12-month exempt position.

Supervisory Responsibilities

Position may require shared supervision of a limited number of Peer Mentors and/or other paraprofessional staff as they serve students in order to ensure development of their leadership skills and positive outcomes for the department.

Qualification Requirements

● Bachelors in social work, human services, or a field related to competencies required to fulfill job description.

● Requires excellent oral and written communication skills to effectively communicate with faculty, staff, students, and families.

● Requires the ability to build rapport and utilize tact and proper judgment while providing academic, personal and social support to students, including an understanding of and ability to appropriately enforce the Family Educational Rights and Privacy Act of 1974 (FERPA) and Title IX Amendment of 1972.

● Requires the ability to use standard office equipment and technology, including a telephone, keyboard, and personal computer and tools such as Microsoft Office Suite and various Google applications.

● A minimum of three months of experience in student success, retention programming or academic advising is preferred.

● Master’s Degree (preferred) in higher education leadership, counseling, social work or related field.

● Experience working with underrepresented/underserved populations is preferred.

● Experience with Workday, EAB Navigate, and Microsoft Excel are highly valued.

How to Apply

We will review applications on a rolling basis starting November 4, 2022. The position will remain open until filled. All applicants must submit a cover letter, resume and contact information for three references. Apply online using the link below, and submit all materials through the “Resume Upload” section.


About Carthage

Founded in 1847, Carthage College combines an environment of reflection and self-discovery with a culture of high expectation, so that our students uncover and ignite their true potential. As a four-year private liberal arts college with roots in the Lutheran tradition, we place a strong emphasis on both moral and intellectual values. Our prime location in Kenosha, Wisconsin, midway between Chicago and Milwaukee, allows students the opportunity to learn in a professional context. Our beautiful campus, an 80-acre arboretum on the shore of Lake Michigan is home to 150 scholars, 2,600 full-time students, and 400 part-time students. Our rich academic experience equips students with foundational knowledge and skills, preparing graduates to be lifelong learners and to lead meaningful, productive lives.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.