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The Center for Student Success is in the second year of implementing our revised model of holistic advising. This model expanded how we support students using a data-informed, comprehensive approach which leverages the expertise, influence, and resources of campus partners to support student learning and remove barriers to students’ success. This case management approach requires Student Success Advisors to build rapport quickly, to connect with campus partners, and to communicate effectively across stakeholder groups.


  • Provide high touch, developmental retention outreach and support to approximately 600-650 Carthage students. Establish an intentional relationship with students. Collaborate with faculty advisors and career specialists to facilitate students’ smooth transition to these additional resources as they confirm their programs of study and explore personal and professional interests.
  • Provide case management to increase students’ likelihood of academic and personal collegiate success. In consultation with Center staff, utilize alerts, probationary statuses, account holds, low mid-term grades, and other signifiers to identify and prioritize student retention concerns; facilitate successful interventions; coordinate communication with faculty and staff regarding alerts, and connect students with appropriate resources.
  • Prepare for and teach assigned sections of College Success Seminar for incoming students with the goal of supporting them through their transition and moving them toward responsibility for their own academic and collegiate goal achievement.
  • Coordinate designated special project areas. Establish timelines and roles, develop programming, evaluate effectiveness and make recommendations for future improvement. Projects may include Peer Mentors, First Generation Student Programming, Communications and Outreach, or Carthage Academic Achievement Program. Actively participate in the implementation of other projects led by colleagues in the department.
  • Maintain timely and accurate recordkeeping of outreach and student meetings, College Success Seminar attendance, special project area data, and other data points for departmental reporting.
  • Support the Center staff in professional development. Assist with strategic planning including strategic internal and external partnerships, identification of supplemental resources, development opportunities for faculty and staff, and/or student advocacy as appropriate. Populations may include first-generation, international, military-affiliated, commuter, and transfer students.
  • Fulfill a variety of assigned administrative responsibilities to accomplish individual and departmental goals, as well as other administrative and operational duties as assigned. Some of these responsibilities may include serving students during drop-in hours, contributing to campus committees and learning communities, and assisting during staff vacancies.
  • Participate as a visible member of and positive contribution to the Carthage community, as well as a model of lifelong learning and development for Carthage students.
  • This position is a 12-month exempt position.


Position may require shared supervision of a limited number of Peer Mentors and/or other paraprofessional staff as they serve students in order to ensure development of their leadership skills and positive outcomes for the department.


  • Master’s Degree (preferred) in higher education leadership, counseling, or related field.
  • Requires excellent oral and written communication skills to effectively communicate with faculty, staff, students, and families.
  • Requires the ability to build rapport and utilize tact and proper judgment while providing academic, personal and social support to students, including an understanding of and ability to appropriately enforce the Family Educational Rights and Privacy Act of 1974 (FERPA) and Title IX Amendment of 1972.
  • Requires the ability to use standard office equipment and technology, including a telephone, keyboard, and personal computer and tools such as Microsoft Office Suite and various Google applications.
  • A minimum of three months of experience in student success, retention programming or academic advising is preferred.
  • Experience working with underrepresented/underserved populations is preferred.
  • Experience with Workday, EAB Navigate, and Microsoft Excel are highly valued.

How to Apply

 All applicants must submit a cover letter, resume and contact information for three references. Apply online using the link below, and submit all materials through the “Resume Upload” section.



Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with a disability.