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Center for Student Success

Student Outreach System

If you are concerned about a Carthage student’s academic, financial, or personal well-being, the Center for Student Success is here to help. Please let us know if you have any reason to worry that a student’s success in college may be at risk.

Life preserver on sandy beach somewhere in Mexico

Faculty, Staff, and Students

Share your concern with us via the Student Outreach System. This webpage can be accessed directly or through My.Carthage.edu by clicking on the “Student Outreach System” in the left margin of any tab. Once your submission is received, a small team of Carthage employees best positioned to facilitate supplementary outreach to the student will be assembled. To preserve the student’s confidentiality to the best of our ability, you will not receive a detailed follow-up about the results of this outreach. Please note: You will need to log in with your Carthage username and password. 

Parents and Families

Call 262-551-5800 or email studentsuccess@carthage.edu to consult with a staff member of the Center for Student Success about your student. We are happy to share information with you about Carthage policies and procedures, on- and off-campus resources, and programming specific to our office. 

Please note: Student records are protected by the Family Education Rights and Privacy Act of 1974. We will not be able to discuss grades, schedules, majors, and/or other student-specific details with you if your student has not granted a FERPA release for you to access their records.

If a student is in immediate danger or a threat to others, it is imperative that you call the Office of Public Safety at 262-551-5911 or dial 911 rather than utilizing the Student Outreach System. Similarly, Title IX disclosures should be reported to a Title IX Coordinator and students experiencing suicidal ideation should be referred to the Health and Counseling Center.

A Look at the Numbers

Academic year 2019-2020 SOS Student Impact

  • 935 concerns submitted by faculty, staff, and students
  • 508 students impacted and connected to additional campus resources

CONCERNS AND THE NUMBER OF STUDENTS IMPACTED OVER TIME?

See below for data related to the number of concerns and the number of students impacted over the last three years. 

  2016-17 2017-18 2018-19 2019-20
Number of concerns submitted 659 557 748 935
Number of students impacted 409 340 452 508


MOST COMMON CONCERN TYPES

  • Course Attendance (32.92%)
  • Grades (27.61%)
  • Mental Health (13.35%)
  • Self-Identified Retention Risk (5.18%)